Privacy Policy
Last updated: 5 August 2026
Mirror Robe ("we", "us", "our") is the trading name of the Mirror Robe business, established in 1997, with its physical address at B5 Selby Industrial Park, John Street, Selby, Johannesburg, 2091. This policy explains how we collect, use, store, share and protect your personal information in line with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").
1. Information Officer
In terms of Section 55 of POPIA, our appointed Information Officer is:
- Name: [Insert full name of the Mirror Robe director/owner]
- Email: [email protected]
- Phone: 082 464 8023
- Postal address: B5 Selby Industrial Park, John Street, Selby, Johannesburg, 2091
You may contact the Information Officer at any time to exercise your rights under POPIA.
2. Personal Information We Collect
We only collect information necessary to quote for, supply, install and support sliding wardrobe doors:
| Category | Examples | Source |
|---|---|---|
| Identification | First & last name | Contact form, phone call, WhatsApp |
| Contact | Email address, phone number, physical address | Contact form, phone call |
| Job details | Wardrobe measurements, photos, suburb, project preferences | Provided by you or captured on site |
| Payment | Deposit / invoice details processed via bank EFT | Provided by you (we do not store card details) |
| Technical | IP address, browser type, pages viewed, referral source | Automatically via cookies and analytics (see §7) |
We do not knowingly collect the personal information of children under 18. We do not process special personal information (race, health, religion, biometrics) or account numbers.
3. Lawful Basis for Processing (POPIA §11)
We process your personal information only when at least one of the following applies:
- Consent — you have voluntarily provided your details (e.g. submitted our quote form).
- Contract — processing is necessary to prepare or perform a contract with you (e.g. deliver and install doors).
- Legal obligation — SARS, CIPC and consumer-protection record-keeping.
- Legitimate interests — direct customer support and warranty administration, balanced against your rights.
4. How We Use Your Information
- To provide free quotes and site measurements
- To manufacture and install your doors
- To process payments and issue tax invoices
- To honour the 5-year workmanship and 10-year hardware warranty
- To send booking confirmations and installation updates
- To improve our website and services (aggregated, non-identifying analytics)
- Where you have opted in — to send occasional promotional emails (you may unsubscribe at any time)
5. Who We Share Your Information With
We do not sell, rent or trade your personal information. We share it only with:
- Our installation and manufacturing team (internal, bound by confidentiality)
- Our accounting/bookkeeping service provider (as required by SARS)
- IT and hosting providers — including our website host, email provider and analytics providers (see §7), all bound by data-processing terms
- Regulators, law enforcement or courts where legally compelled
6. Cross-Border Transfers (POPIA §72)
Some of our service providers (e.g. Google Analytics, email marketing tools) store data on servers outside South Africa. We only use providers whose destination country offers a level of protection substantially similar to POPIA, or who are bound by contractual safeguards.
7. Cookies and Analytics
Our website uses cookies for three purposes:
- Strictly necessary cookies — required for the site to function (cannot be switched off).
- Analytics cookies — Google Analytics 4 and Google Search Console, used to count visitors and understand which pages are popular. IP addresses are anonymised.
- Marketing cookies — only loaded if you accept them via our cookie banner. Used for Google Ads remarketing.
You can withdraw cookie consent at any time via the link in the footer, or by clearing cookies in your browser.
8. How Long We Keep Your Information
| Data | Retention period | Reason |
|---|---|---|
| Unquoted leads (no purchase) | 12 months | Follow-up window |
| Customer records (invoices, install details) | 5 years after last transaction | SARS / VAT Act |
| Warranty records | 10 years from installation | Warranty duration |
| Website analytics | 14 months (Google Analytics default) | Trend reporting |
| Marketing consent records | Until you unsubscribe + 3 years | Proof of consent |
After the retention period we securely delete or anonymise your information.
9. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you (Section 23)
- Correct or delete inaccurate, outdated or excessive information (Section 24)
- Object to processing based on legitimate interests or direct marketing (Section 11(3))
- Withdraw consent at any time (does not affect prior lawful processing)
- Lodge a complaint with the Information Regulator (details below)
To exercise any of these rights, email our Information Officer. We respond within 30 days.
10. Security
We use industry-standard measures to protect your information, including:
- HTTPS/TLS encryption for all data in transit
- Access control on internal systems (staff need-to-know basis)
- Regular backups
- Written data-processing agreements with third-party providers
No system is 100% secure. If a security breach affects your personal information, we will notify you and the Information Regulator as required by POPIA §22.
11. Complaints — Information Regulator
If you are not satisfied with our response, you may complain to:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, 2017
Tel: +27 10 023 5200
Email: [email protected]
Website: www.inforegulator.org.za
12. Changes to this Policy
We may update this policy from time to time. The "Last updated" date at the top will reflect the latest change. Continued use of our website after changes indicates acceptance.